Community Bank has been closely monitoring updates and recommendations from the Centers for Disease Control (CDC) and local, state and national authorities about the evolving situation of COVID-19 (coronavirus). The bank has made the proactive decision to close all branch lobbies and operate solely through available drive-thrus, starting tomorrow, Wednesday, Nov. 25.

All branch lobbies will be available by appointment only, including locations with and without drive-thrus.

Community Bank has branches in Harrisville, Madrid, Gouverneur, Star Lake, Norwood, Massena, Hermon, Ogdensburg, Canton and Heuvelton.

“We believe this decision is both conservative and prudent considering the current information the CDC has provided about COVID-19” Hal Wentworth, Community Bank N.A. senior vice president for retail banking said. “We appreciate our customers’ continued support and understanding in this difficult time of uncertainty. Together, we can all do our part to help protect our local communities.”

Community Bank customers have access to their accounts at cbna.com. Customers should note that lobby appointments can also be made by calling local branches.

Community Bank’s ATMs and night depositories remain available during this time. Additionally, the bank’s online, mobile and phone banking options allow customers the convenience of banking from home. Online and mobile banking tools provide 24/7 digital account access and the ability to transfer funds, check account balances and activity, pay bills and more.

Customers may also apply to open a personal deposit account or apply for a personal loan online at cbna.com. If customers aren’t enrolled yet in online or mobile banking, they can visit cbna.com or contact customer service for assistance at 1-866-764-8638, Monday through Friday from 8 a.m. to 6 p.m. (EST).

Community Bank will continue to closely monitor updates and recommendations from the CDC and other local, state and national authorities. Regular updates will be shared with customers and staff, including when branches may return to regular operations.